Shipping & Delivery
Does HahaCart offer free shipping service to any product ?
HahaCart offers free shipping service to worldwide for all shipments via Airmail. Only when the order amount is over 20$, we can freely offer the tracking number. HahaCart shipment is internationally delivered from free port Hong Kong. The delivery time is determined by the delivery method, destination, and the custom clearance time and so on. Generally, HahaCart delivers the goods via registered Airmail. Also you can choose EMS in our website. If you need other expresses like DHL, UPS, FedEx to deliver the package, please contact us.
How about the shipping fees?
Airmail is totally free to ship world-widely for any product. The express delivery cost depends on your country, how many items you order and the total weight & volume. The information below is for your reference. Any questions, please contact us.
What is Airmail?
There are two kinds of airmail. One is Hong Kong Airmail, the other is Singapore airmail (herein referred as Singapore airmail). Airmail stretches to nearly every corner of the world and has been broadly used in international shipping.
What's the difference between Hong Kong airmail and Singapore airmail?
The difference can be classified as the chart below
Estimate the delivery time to destination
Considering the complicated international shipping procedures, the estimated delivery time below is just for reference:
In Peak Season
|United States, Canada, Mexico, Japan,
||15-20 calendar days
||25-30 calendar days
|Australia, New Zealand, Singapore, Viet Nam, Malaysia, Israel, Indonesia, Turkey
||15-25 calendar days
||30-35 calendar days
|Russia, United Kingdom, France, Spain, Germany, Netherlands, Spain, Ukraine, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
||25-30 calendar days
||35-40 calendar days
|Italy, Brazil, Argentina, Chile
||30-40 calendar days
||45-50 calendar days
||5-10 calendar days to worldwide
||3-8 calendar days to worldwide
How can I check out my order status ?
Visit Order list in My Account, then you can check out your order status about whether it is shipped or partially shipped, the shipping date, tracking No., tracking website.etc.
We freely offer tracking number for order over US$ 20.00 .
Can I get the tracking number freely for any order ?
HahaCart only freely offers tracking number for order over US$20. We don’t offer tracking number for order below US$20 unless you add 1.9$ cost of registered Airmail.
What will affect the delivery time ?
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time HahaCart handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.
How can I know my order has been shipped ?
You will receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via "My Account".
When at the latest I should contact you if package do not received ?
For the orders to Asia, If you haven't received your order after 30 calendar days (35 calendar days in peak season).
For other countries, If you haven't received your order after 25 calendar days (30 calendar days in peak season).
Instruction of shipping method
Register airmail (Hong Kong): http://www.track-trace.com/post
(Here you can track your cargo via the post websites for over 90 countries: Click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country)
Register airmail (Singapore): http://www.singpost.com
Currently, if you want to deliver your goods by EMS, you need to pay additional freight cost, which is determined by the volume, weight of products and destination. HahaCart has an automatic system to calculate the freight cost. Any questions, you can contact us.
DHL, TNT UPS, FedEx and other express delivery
Express delivery needs more freight cost. If you want to deliver your goods via DHL, TNT, UPS, FedEx or other express forwarder, There is selection item about DHL, UPS, FedEx and other express delivery on HahaCart at present.
What should I do if the package is not received ?
Firstly, you can track the status in the tracking website mentioned as above. Once there is no tracking information, you can contact us via "My Message" in "My Account" for help.
Second, you can also ask us for re-shipping or refund when the package has not been received over 45-50 calendar days as of the delivery date.
Do I need to pay for Tax and Customs Duties ?
HahaCart sends products from Hong Kong which is a free port. Because there is no sale tax by imposed by Hong Kong or Singapore government, customers will not pay any tax when shopping from us generally
Customers are responsible to pay for the taxes if import taxes are charged.
We strongly suggest that you'd better know your import policy before your purchase happens. You have to notice that some products may require special licenses or permits to import (such as Li-on battery). It is customers business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from HahaCart, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Why was my order sent in multiple packages when it all could have fit in one box ?
HahaCart may decide to pack your items separately due to weight, size concerns or product shortage. You can check from your order list to see which parts are sent separately. You can review the status of all orders list in My Account.